Maple-News recently had the chance to interview Nexon America’s community manager, Daniel “NXNeutral” Chin. Check it out below!

1. How did Nexon America begin and what exactly is Wizet’s relationship to Nexon? What is Wizet’s current status?

Nexon America is Nexon Corporation’s North American publishing and game service arm. We started with the localization of MapleStory for North America, and have grown to support multiple game launches in North America. Wizet is the developer of MapleStory and also a subsidiary of Nexon Corporation. The Wizet team continues to develop and add content to MapleStory around the world.

2. What is Nexon doing to provide better service for its fans?

This year has seen incredible growth for the Nexon America team. We are constantly increasing our team in all areas, including game operations team, customer service team, community management team, and more. We are absolutely dedicated to improving the experience for our players both in and out of the game, and we hope our players can see the results of that effort.

3. Many players are asking for higher experience rates. The Japanese version of MapleStory has increased the experience rates by 1.25x because people are playing more during the night time. Does Nexon America intend to do the same?

In fact, we’ve permanently decreased the experience curve overall, which will result in a faster leveling experience for all players. You can read our original announcement details here: http://maplestory.nexon.net/WZ.ASPX?PART=/Event/View&boardNo=203&contentNo=005Ug&pageIndex=1. The changes that are listed have been made permanent for MapleStory Global, so grats to all our players!

4. Private servers are a hot topic within the Maple Story community. Why does Nexon take such a strong stance against private servers?

Private servers are extremely dangerous, both for players and for the company. Many private servers are fronts for keyloggers and other Trojan and virus programs. The risks of identity theft, credit card theft, and more are just incredibly high with private servers.

From Nexon’s side, there is an incredible amount of work invested in bringing a game like MapleStory to life. We’ve dedicated time, physical and creative efforts, and so much more to the creation and maintenance of our products and services. Private servers disregard that and impact Nexon America’s business, and our ability to support our players and employ our team.

What players should realize is that the Nexon team that deals with private servers is separate from the rest of our operations and support teams, and thus doing one does not take away from the other. Ultimately our strategy in dealing with private servers is twofold: deal with the offending parties directly, and ensure our service is the best MapleStory experience that we can provide through a safe and interactive environment that players can enjoy.

You can read more in-depth information in our Truth about Private Servers post.

5. How is Nexon America planning to improve its relationship with the community?

As mentioned above, we’ve had to grow and mature our service operations to meet the demand, and that is our number 1 priority for this year. Improving our global communications is a part of that, and improving our community communications is another part. We are increasing our forum interactivity and working on addressing issues and concerns as they arise. We want to be more involved with our community and two recent projects exemplify that effort. With the Maple Watch Leaf Brigade program we have rigorously selected volunteers to help us patrol MapleStory, previously Nexon-only task. We also have Volunteer Forum Moderators dedicated to assisting the official Moderators in promoting a positive and interactive forum community. These projects are just the beginning of community involvement.

We hope this interview is an example of the increased efforts. Also, you can follow MapleStory updates through our Twitter at http://www.twitter.com/MapleWorld. We’ve also opened a new contact email dedicated to fansites at fansites@nexon.net. There’s a lot of exciting things happening with MapleStory, and at Nexon America, and we hope our players will be along for the ride.

Thanks Maple News for giving us this opportunity, we hope to talk with you guys more in the future!